In the world of business, building strong relationships with other companies is just as crucial as delivering quality products or services. Business-to-business B2B customer service plays a pivotal role in fostering these relationships and ensuring the success of your business. In this article, we’ll explore five fundamental aspects of B2B customer service. 1. Understanding Your […]
Customer Service
Build Your Business on Customer Satisfaction
ByNew business ventures need to factor in a whole new set of core values in to their business plans. Unlike older models of success which focused on the financial aspects and the bottom line, modern enterprises need to build on a strong foundation of customer satisfaction if they hope to last. Customer Satisfaction — Rising […]
Good service… or GREAT service?
ByWhat sets a good janitorial company apart from a great one? Attention to details. Except, I’m not talking about the cobwebs in the corners. (although that is very important too!) I’m talking about going the extra mile and following through. Here’s an example of GREAT service: Lori and Johnny’s Story Years ago, a young couple […]